Here is a checklist to help you as you choose the right agency

Questions to ask potential home care providers

  Aging with Grace Other Agency
1. When was your company established? 2010  
2. Does your agency carry liability insurance? Yes  
3. Do you conduct national and local criminal background checks drug tests, abuse registry checks and driving records of all employees? Yes  
4. Are caregivers employees of your company (not contracted labor) and protected by Worker’s Compensation? Yes  
5. Do you encourage your clients to install surveillance cameras and lock up their valuables? Yes  
6. Do you have a systematic method for tracking caregiver arrival and departure times? Yes  
7. Do you provide 24/7 telephone services? Yes: 6am to 9pm call: (859) 539-2147; 9pm to 6am call: (859) 282-4373  
8. Do you provide backup coverage in the event a caregiver cannot make it to work? Yes  
9. Does your agency require a minimum number of hours per shift? If so, what is the minimum? Yes, three  
10. Do your services include personal care such as bathing, incontinence care, and mobility assistance? Yes  

11. Does your agency provide transportation for clients?

Yes  
12. Does your agency maintain a business office where I can visit and meet your staff? Yes  
13. Do you provide in writing the care services offered, and clearly describe all rates and fees? Yes  
14. Do you have and administrative staff I may contact for information? Yes  
15. Do you have a nurse on staff that I may contact for information? Yes  
16. Does your agency make periodic visits to a client’s home? Yes  
17. Can you provide documentation explaining a client’s rights, your code of ethics, Worker’s Compensation and HIPAA compliance? Yes  
18. Can you provide emergency monitoring systems, medication solutions and other safety technology? Yes  
19. Will your agency provide a free in-home assessment prior to starting service? Yes  
20. How quickly can your agency initiate services after assessment? (private pay only—Medicaid takes longer) Now  
21. Are you certified or licensed by any government agency to provide homecare? Yes  
22. Do you do whatever is needed to keep clients safe, clean and comfortable in their home? Yes  
23. Do you provide and pay for employees to have ongoing training? Yes  

Here is a checklist to help you
as you choose the right agency

Questions to ask potential home care providers