Here is a checklist to help you as you choose the right agency
Questions to ask potential home care providers
Aging with Grace | Other Agency | |
---|---|---|
1. When was your company established? | 2010 | |
2. Does your agency carry liability insurance? | Yes | |
3. Do you conduct national and local criminal background checks drug tests, abuse registry checks and driving records of all employees? | Yes | |
4. Are caregivers employees of your company (not contracted labor) and protected by Worker’s Compensation? | Yes | |
5. Do you encourage your clients to install surveillance cameras and lock up their valuables? | Yes | |
6. Do you have a systematic method for tracking caregiver arrival and departure times? | Yes | |
7. Do you provide 24/7 telephone services? | Yes: 6am to 9pm call: (859) 539-2147; 9pm to 6am call: (859) 282-4373 | |
8. Do you provide backup coverage in the event a caregiver cannot make it to work? | Yes | |
9. Does your agency require a minimum number of hours per shift? If so, what is the minimum? | Yes, three | |
10. Do your services include personal care such as bathing, incontinence care, and mobility assistance? | Yes | |
11. Does your agency provide transportation for clients? |
Yes | |
12. Does your agency maintain a business office where I can visit and meet your staff? | Yes | |
13. Do you provide in writing the care services offered, and clearly describe all rates and fees? | Yes | |
14. Do you have and administrative staff I may contact for information? | Yes | |
15. Do you have a nurse on staff that I may contact for information? | Yes | |
16. Does your agency make periodic visits to a client’s home? | Yes | |
17. Can you provide documentation explaining a client’s rights, your code of ethics, Worker’s Compensation and HIPAA compliance? | Yes | |
18. Can you provide emergency monitoring systems, medication solutions and other safety technology? | Yes | |
19. Will your agency provide a free in-home assessment prior to starting service? | Yes | |
20. How quickly can your agency initiate services after assessment? (private pay only—Medicaid takes longer) | Now | |
21. Are you certified or licensed by any government agency to provide homecare? | Yes | |
22. Do you do whatever is needed to keep clients safe, clean and comfortable in their home? | Yes | |
23. Do you provide and pay for employees to have ongoing training? | Yes |